- Furniture frames are anti-corrosive, made from virgin extruded aluminium and powder coated.
- Synthetic rattan wicker is virgin HDPE with UV stabilising agents to resist colour fading and cracking.
- All rattan wicker furniture is perfectly handcrafted and hand woven.
- Base cushions are 28 density foam. Loose cushions are made of Polyfill.
- All glass tops are 8mm thick toughened glass.
- Outdoor fabrics are 100% stain resistant & anti-fading 100% solution dyed acrylic.
- Hoods, side curtains & shears are 100% polyester fabric.
- Regular Cleaning : Regularly clean your synthetic wicker rattan furniture to remove dirt, dust, and debris. Use a soft brush or cloth and mild soapy water to gently scrub the furniture’s surface. Rinse thoroughly with clean water and allow it to dry completely before using or storing.
- Avoid Harsh Cleaning Agents : Avoid using abrasive cleaners, harsh chemicals, or bleach on synthetic wicker rattan furniture, as they can damage the material. Stick to mild soapy water or specifically formulated cleaners recommended by the furniture manufacturer.
- Protect from Sun and Rain : Synthetic wicker rattan furniture is designed to withstand outdoor conditions, but it’s still important to protect it from prolonged exposure to harsh sunlight and heavy rain. Consider placing your furniture in a covered area or using protective covers when not in use. This helps prevent color fading and prolongs the lifespan of the furniture.
- Cushion Care : If your synthetic wicker rattan furniture has cushions, it’s essential to care for them separately. Most outdoor cushions have removable and washable covers, making it easier to keep them clean. Additionally, store the cushions indoors or in a dry area when not in use to protect them from moisture and mold.
- Repair and Maintenance : Regularly inspect your synthetic wicker rattan furniture for any signs of damage, such as loose weaves or broken pieces. Repair any issues promptly to prevent further deterioration. If the furniture has removable cushions, rotate them periodically to ensure even wear and tear.
While the products you have chosen are for outdoor use, it is strongly recommended that you install, use and maintain these products as per our instructions. These products are designed and manufactured for outdoor use, with materials that endure tropical weather conditions.
To extend the life of all outdoor products in tough tropical conditions, never leave them exposed to the effects of harsh weather for long periods of time. Over exposure to UV rays and rain largely reduces the life of outdoor products and eventually causes irreparable damage. We recommend regular maintenance and storing these products properly covered when not in use.
Kindly read the Warranty and Claims terms as:
- All outdoor furniture products are covered under warranty against manufacturing defects for a period of 3 year from the date of invoice. Our warranty includes solely and exclusively the repair or replacement of the defective part at our premises and not the product or products as a whole.
- Warranty on outdoor furniture is limited to manufacturing defects on frames and against fading or cracking of synthetic wicker.
- Garden umbrellas, cushions, hammocks, swings and glass tops are not covered under warranty.
- Outdoor water repellent fabric – 3 years against fading. (Please see detailed information on care & maintenance of fabrics)
- This warranty will be null and void if the defect is a result of misuse, mishandling, modification or repair without our knowledge or been installed with materials or methods not as per our instructions.
- The warranty will be null and void if the products are not maintained regularly as per our instructions. Please request a copy of the care and maintenance instructions along with your products.
- The expenses for the return and re-shipment of the defective product will be to the buyers account.
- Non-confirmed return of goods will not be accepted and risks and charges to the buyers account. For Ellements.
Quality Promise for Ellements Outdoor Furniture and Other Products
At Ellements, we take great pride in delivering exceptional outdoor furniture and products that enhance your outdoor living experience. We are committed to providing you with the highest quality and craftsmanship, ensuring that every piece meets and exceeds your expectations. Our Quality Promise is built on the following pillars:
- Superior Materials: We source the finest materials for our outdoor furniture and other products. From the synthetic wicker to durable aluminum frames and weather-resistant fabrics, we prioritize materials that are designed to withstand the elements and ensure long-lasting performance.
- Expert Craftsmanship: Our products are meticulously crafted by skilled artisans who pay attention to every detail. We combine expert craftsmanship with modern techniques to create functional and aesthetically pleasing designs and products that stand the test of time. Each piece undergoes rigorous quality checks to ensure it meets our high standards.
- Durability and Performance: We are dedicated to delivering outdoor furniture and products that are built to withstand the rigors of outdoor use. Our designs are engineered for durability, stability, and resistance to fading, rust, and corrosion. We subject our products to comprehensive testing to ensure they can withstand various weather conditions and maintain their functionality and appearance.
- Comfort and Style: We understand that outdoor furniture should not only be durable but also provide comfort and style. Our designs are created with ergonomic considerations, offering ample support and relaxation. We strive to incorporate timeless aesthetics and contemporary design elements that seamlessly blend with your outdoor space, creating a harmonious and inviting ambiance.
- Customer Satisfaction: Your satisfaction is our ultimate goal. We are dedicated to providing excellent customer service and support throughout your journey with our products. If you encounter any issues or have questions, our knowledgeable and friendly team is here to assist you promptly and effectively.
With our Quality Promise, you can trust Ellements to deliver outdoor furniture and products that exceed your expectations in terms of quality, durability, comfort, and style. We are committed to enhancing your outdoor living experience and ensuring your complete satisfaction with our offerings.